Why do government agencies need to hire external parties to conduct surveys?

An Observer provides an example of the Malaysian way of having multiple agencies dealing with the same objective and increasing the non-development portion of our annual national budget.

I received the following email on 1 December and was quite flabbergasted about the need to hire outsiders to conduct a survey.

I believe such exercises can be conducted using internal resources and there is no need to waste money paying for external services.

An excerpt from the email:

Greetings from the Expatriates Services Division (ESD) and the Malaysia Expatriate Talent Service Centre (MYXpats Centre)!

As part of efforts to improve our service delivery, we are conducting an Expatriate Climate and Satisfaction (ECS) survey to gather feedback on your company’s experience with the immigration services offered by both ESD and MYXpats Centre. Market research and analysis consulting firm XXXXX Sdn Bhd has been appointed to support the administration of this survey,

In addition to collecting expatriate-related data from your company’s Malaysia-based operations, your feedback will encompass the four stages of the expatriate application process:

a) Company registration via ESD;

b) Company activation;

c) Expatriate applications via MYXpats Centre; and

d) Passport endorsement & collection in the MYXpats Centre.

The survey is titled:

TalentCorp – MYXpats Survey (Section A)

Click here to do the survey:

We would like to request your kind cooperation in submitting your responses by 31st December 2016. Be assured that all answers you provide will be kept in the strictest confidentiality, and that the final collective aggregated data will be used for TalentCorp’s internal analysis and future improvement only.

Thank you for your time and feedback, and should you have any enquiries or clarification about this survey, please contact:

Best regards,

MYXpats Centre
Talent Corporation Berhad

As background to readers, Talent Corporation was established to coordinate the process and coaxing of Malaysians working abroad to come back home and work in areas where we are short of talent. Along the way the Expatriate Services division (which deals with foreigners seeking employment in Malaysia) was placed under the ambit of Talent Corporation.

Now, Talent Corporation is involved in a whole new initiative of developing talent in Malaysia and arranging for cross job posting and so on. Details can be obtained from here.

So may we ask what is the role of Human Resources Ministry then as laid out here?

This appears to be another example of the Malaysian way of having multiple agencies dealing with the same objective and increasing the non-development portion of our annual national budget.

An Observer is a casual follower of the nonstop shenanigans and games played out in the public sphere and at times can’t stop the urge to write and join in the merriment.

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